Protecting your privacy and safeguarding your personal information is our highest priority. Directwest has created this privacy policy to set out how we collect, use, and safeguard any personal information of individuals using any platform owned by Directwest including www.directwest.com, www.mysask411.com and the Mysask411 app (collectively referred to as “Digital Platforms”).
We place a high priority on the loyalty of our customers, and that loyalty is built on a foundation of good products, competitive prices, and above all, excellent customer service.
Respecting your right to privacy is an important part of our service excellence commitment. We promise to treat your personal information with the utmost respect. That includes keeping you up-to-date on your rights as our customer and providing you with information on how we use your personal information. Our Privacy Statement outlines our commitment to protect the privacy and confidentiality of your personal information.
We may update this statement from time to time as reflected in the date at the end of this page, so please review it periodically. You’re also encouraged to review the Terms and Conditions document provided on this website. It too is provided for your information and protection.
Personal information is defined as information about an identifiable individual. Publicly available information—like a public telephone book listing of your name, address, and telephone number—is not considered personal information.
In order to provide you with products and services, we may need to collect information from you. We might collect information from you in person, over the phone, by mail, through the Internet, from our Digital Platforms, in writing or verbally. We understand that some of this information is confidential, which is why we only collect personal information for the following purposes:
The types of personal information we collect are:
Providing this personal information is optional.
You may delete your account and associated data by visiting the Mysask411 account edit section or by contacting us to request removal.
Effective July 5, 2017 – We will delete all account information and associated data after 2 years of user inactivity.
Personal information is not sold or rented to any parties outside of Directwest without your consent.
We do share this information with the companies we select as our business partners, and who supply services to us. However, we require them, by contract, to honour our privacy principles in the handling of personal information they obtain from us.
The information provided to our business partners is used only for that purpose and any disclosure outside of Directwest is made on a confidential basis. Should we sell a part of our business or merge or amalgamate part or all of our business with another entity, we may need to disclose customer information as part of the transaction. This is a normal business practice in any such transaction. Any such disclosure would be subject to appropriate privacy and security safeguards. In certain circumstances in which it is necessary to do so, or where permitted by law, we may disclose your personal information without your consent to the following parties:
The information you provide to us on our Digital Platforms is securely maintained and kept confidential. Information is retained in secure facilities and protected from unauthorized access. We provide technical, administrative, and physical security measures to protect your information against loss, misuse, and unauthorized access or disclosure.
We’ve always been, and will continue to be, committed to the privacy of your personal information. In addition to our existing procedures and our adherence to the Freedom of Information and Protection of Privacy Act (FOIP), which governs our approach to handling personal information, we’ve adopted the following privacy principles from the Canadian Standards Association’s Model Code for the Protection of Personal Information:
Our personnel are required to complete mandatory privacy training courses, and general staff education and training, to enhance awareness of responsibilities and commitments towards the proper handling of customer’s personal information in accordance with our policies and procedures.
We’d like to have your consent to continue to collect, use and disclose your personal information for the purposes that we have outlined. However, you do have choices.
When you contact us, we will confirm that you are the registered customer. Please know that withdrawing your consent may prevent us from providing you with service and products in certain circumstances.
We collect some information about the ways you use our Digital Platforms in order to make them more interesting and useful to you. You’re welcome to browse our Digital Platforms anonymously at any time, without revealing any personal information.
There are a few activities where the collection of personally identifiable information may be necessary. When personally identifiable information is collected, you’ll know because you’ll have chosen to provide your information.
When you visit our sites, we collect your IP address so we’ll know where to send the information you are requesting. This IP address does not personally identify you.
This is information that cannot be associated with a specific individual. Our web servers collect some anonymous information automatically when you visit one of our Digital Platforms. This information may include the pages you visited, what content you downloaded, the type of web browser you were using and the level of encryption your browser supports.
This information is collected on an aggregated basis. No personal information is associated with these statistics. We use this information to determine what type of information is most useful to you so that we can improve our platforms to make it easier for you to access information.
Our sites collect aggregated site-visitation statistics using cookies, small text files containing a unique identification number that identifies your browser to our computers. This small file of information allows our sites to remember important information that will make your use of our sites more enjoyable.
Cookies tell us which pages are visited, by how many people, the average time spent, and other useful statistics relating to the use of our sites. All gathered information is captured on an anonymous basis. This information helps us to enhance the online experience of visitors to our sites. We use the statistics to understand how customers use our sites, to make it easier for you and other visitors to use, to monitor our sites’ performance, and to improve our Digital Platforms. We’ll also use information collected by cookies to target the delivery of information about our products and services that may be of interest to you.
To assist you, cookies help us remember who you are through your browser settings, while saving your passwords and preferences so you don’t have to enter them each time. In short: cookies save you time. We never combine information gathered by a cookie with personally identifiable information.
The use of cookies is an industry standard, and you’ll find that most major websites use cookies and most major browsers are set up to accept them. If you wish, you can configure your browser to accept all cookies, reject all cookies, or notify you when a cookie is sent.
You don’t need to accept cookies to visit our sites. However, should you choose not to accept these cookies, your experience on our sites (and other websites) may be diminished and some features may not work properly.
We may use third party service vendors, such as Google Adwords, to provide Directwest or Mysask411 advertisements to you on other websites based off past pages you have visited on our sites. In serving advertisements, these third party vendors use cookies to collect certain anonymous information about your visits to other websites or on Directwest websites. This information may include browser type, IP address, domain name and the name of the web page from which you entered such websites, web activity and time of day. This information is used to better understand and optimize the online advertising campaigns. You can set preferences for how Google advertises to you using Google's Ad Settings, or you can opt out of a third party vendor's use of cookies by visiting the Network Advertising Initiative Opt-Out Page.
The privacy of children is important to us. We encourage parents to review our Privacy Statement, Legal Notices and User Agreement documents. We ask that children do not submit any personal information to us. Our services are intended for individuals who can form legally binding contracts. We do not use our Digital Platforms to intentionally collect or use a child’s personal data.
As an added protection for children, on any of our Digital Platforms or online services directed to children under 13 years of age, we’ll obtain the permission of a parent or legal guardian before collecting, using, or disclosing any personally identifiable information about a child, e.g., for participation in contests or promotions.
Our platforms may contain links to other sites that are not governed by this Privacy Statement. Please be aware that Directwest is not responsible for the privacy practices of other such sites. This policy applies solely to information collected by our Digital Platforms.
Please note that when you click on one of these links, you’re moving to another website. It’s important for you to read the privacy statement and terms of use for each site you visit to ensure you’re comfortable with how they might use your personal information. We give you links only as a convenience, and the inclusion of any link does not imply endorsement, investigation, verification or approval of such websites, products, services or publications by Directwest.
We welcome your comments about this Privacy Statement. Please contact us at 1-800-667-8201 if you have questions about privacy and usage that weren't answered here. Or you may address these concerns, in writing, to:
Chief Privacy OfficerIf this doesn't resolve your concern to your satisfaction, you may contact the Saskatchewan Information and Privacy Commissioner by writing to:
Saskatchewan Information and Privacy CommissionerLast Modified: June 4, 2019
When trying to search “Near Me,” make sure you allow us to know your location if your browser asks you. If your browser does not ask you, you can grant permission in your browser settings.
If you’re still having trouble, please contact us at dw@directwest.com and we’ll be happy to help.